Frequently Asked Questions

We have attempted to answer the most frequently asked questions in the section below. If you require any further information, please contact us.

OUR MISSION - Respect for Animals campaigns against the cruel and unnecessary international fur trade, believing it to be morally indefensible.

DONATIONS - Anyone donating more than £20 will be automatically made a campaign subscriber for one year. You will receive the Respect for Animals newsletters and campaign updates by post.

VOLUNTEERS - If you would like to volunteer to help us with fundraising (such as street collections) or by taking part in any peaceful demonstrations we may organise (mainly in the London area) please either use the on-line contact form or telephone us on 0115 952 5440.

CUSTOMER PRIVACY - After ordering you will be put on our mailing list and sent information approximately twice a year. We will never pass your details on to a third party but may include information from some of the charities and organizations with which we have contact. If you do not wish to be on our mailing list, please let us know so that we can remove your details.

CUSTOMER SERVICE / ORDERING BY TELEPHONE - If you prefer, speak to a human being between 9.30 am - 5.30 p.m., (local time) Monday - Friday. We accept payment by; Visa, Switch, Delta, and MasterCard.
From overseas - +44 (0) 115 952 5440. From GB - 0115 952 5440. (All calls are charged at standard rate.)

DELIVERY TIMES - Orders are normally dispatched within three working days. You can notify us of special delivery instructions when placing your order. Please use our order tracking facility to monitor the progress of your order.

CREDIT CARD PROCESSING - We do not charge your credit card until goods are ready to be dispatched.

CLOTHING - All garments are 100% cotton unless otherwise stated.

RETURNS - always accepted, provided we receive proof of purchase together with the unused goods including all original packaging, postage paid, in good condition. We will then issue full refund* for the returned goods. This does not affect your statutory rights as a consumer.
*We regret that we are not able to reimburse any postage or carriage charges.

DAMAGED GOODS - Please inspect the goods on receipt. Should anything be damaged, contact us immediately. Return the imperfect items as soon as possible. Subject to availability, we will forward replacements immediately. This does not affect your statutory rights as a consumer.

SECURITY - Online credit card processing utilizes secure servers using 128 bit SSL encryption. Your credit card details are not processed with your personal information. In addition our online administration uses multilevel password protection. Once your order has been processed, your credit card details are permanently deleted. If you have any concerns regarding online security, you may choose to place an order without submitting credit card details - we will contact you by telephone to arrange payment. This will be between 9.30am to 5.30pm Monday to Friday.

ORDERS FROM OUTSIDE THE UNITED KINGDOM - We regret that we are not able to take online orders from outside the United Kingdom. If you would like to order items, please complete the postal order form provided and send payment with your order or complete our contact form, requesting a postal order form. If you need any further information, please contact us by telephone or fax.

Postage and Packing

For your information, our current scale of charges is set out below:

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Please Note: Although every effort is made to display up to date, current product images, some products style and packaging may vary from that shown.

© Copyright - Respect for Animals 2003, 2004.
PO Box 6500 Nottingham NG4 3GB. Tel: 0115 952 5440